Because each item is uniquely made, RakSen Customized Jewelry does not accept any returns. If an item arrives damaged, please contact RakSen within 24 hours of receiving your order. We will happily fix any issue that may have happened during shipping. If a product i.e. bracelet elastic loosened. Please contact RakSen directly, and we will happily re-string your bracelet whenever you need, complimentary: lifetime.
Each item is custom made for you, and only you. Therefore 5-7 business days are required to make your piece. Once your item is ready, we will contact you with shipping notification.
If you should require an express shipping, please contact RakSen prior to order for an estimated fee of shipping.